Telkom SIM Only - FreeMe Terms and Conditions

Please visit www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml for the full terms and conditions.

BILLING

Please note that your first invoice will show a R99 connection fee and subscription fees for each new contract pro-rated for the current month and in full for the next month.

Mondo is a fulfilment provider to Telkom, and we have been authorized to process your application.

DELIVERY

DSV (our courier partner) will contact you to make delivery arrangements.

Please ensure you are available to accept delivery and you will need to present DSV with the following documents:

  • Copy of your ID book.
  • Original ID book.
  • Proof of residence (not older than 3 months).

All the new Telkom packages will be activated 24 – 48 hours after successful delivery.

The acceptance of this offer authorises Telkom to debit your bank account.

EXCLUSIONS

Data bundles exclude Night Surfer Data.

FREEME DATA VALIDITY

The validity period of inclusive data allocations on FreeMe plans such as 1GB, 2GB, 5GB, 10GB, 20GB, 30GB, 50GB and Unlimited has been extended by one additional month and will expire at the end of two consecutive calendar months; e.g. FreeMe 1GB inclusive data allocated on 1 November will expire on 31 December. This extension is only applicable to inclusive FreeMe data and excludes promotional and campaign data on FreeMe plans, such as free Telkom Data, which will expire at the end of the current month of allocation; e.g. free promotional or campaign data bundles allocated on 1 November will expire on 30 November.

The validity period of promotional data on FreeMe such as 2GB Instant Messaging for WhatsApp, Viber and BBM shall remain unchanged and will expire at the end of the current month of allocation; e.g. Free 2GB Instant Messaging data for WhatsApp, Viber and BBM allocated on 1 November will expire on 30 November.

The validity period of promotional data on FreeMe plans such as LIT Music Streaming data and LIT Video Streaming data shall remain unchanged and will expire at the end of the current month of allocation; e.g. free 10GB LIT Music Streaming or free 50GB LIT Video Streaming data allocated on 1 November will expire on 30 November.

SMARTINTERNET

Inclusive data on SmartInternet Top-Up plans shall have a validity period of two calendar months; e.g. the inclusive data allocated to your plans on 1st April will expire on 31st May.

SMARTINTERNET TERMS AND CONDITIONS

Unused inclusive data on SmartInternet Top-Up plans shall roll over to the end of the next calendar month. Rolled over data will be depleted first before the newly allotted inclusive data is used; i.e. If you are subscribed to a SmartInternet Top-Up 5GB plan and have only utilised 3GB of your inclusive data, the remaining 2GB unused data shall be carried over to the following month. The 2GB will be consumed and depleted first before the new allotment of 5GB is utilised. Any rolled over data not consumed within the extended validity period will be forfeited.

The validity period of Night Surfer data is valid for one calendar month; i.e. it does not roll over.

SMARTBROADBAND

SmartBroadband Wireless 20GB post-paid subscribers who top-up/purchase the LTE/LTE-A once-off bundles (which expires within 61 days for Anytime Data and within 31 days for Night Surfer data), if not completely utilized, will be allowed to carry over the remainder of the LTE/LTE-A once-off data into the next month; this carried over data shall expire on the set expiry date.

CANCELLATIONS

  • Your contract can only be cancelled within 7 days from delivery of the parcel.
  • You need to ensure the parcel is returned to us within 7 days from date the cancellation is logged
  • Please note that you will be liable for the cost of the device if it is not in its original, sealed condition – You cannot open the packaging if you want to cancel
  • If you open the parcel and use the device, you will be charged a reasonable fee for services used during the cooling off period. This will include any data use, calls made and subscription fees

Telkom Voice - FreeMe Terms and Conditions

Please visit www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml for the full terms and conditions.

Vodacom Terms and Conditons

Please visit Vodacom for the full terms and conditions.

DELIVERY

Please ensure you have the following documents on hand when taking delivery:

  • Original ID document or passport.
  • Copy of original ID document or passport.
  • Proof of physical address (not older than 3 months).
  • In the case of a person living in an informal settlement, a letter from a school and/or church will be accepted.

Delivery will take place between 8:00 am and 5:00 pm from Monday to Friday, excluding public holidays.

  • Ram Couriers may not call you before delivery.
  • To track your order, please call 0861236666.

ACTIVATION PROCESS

Activations will occur within 48 hours after delivery.

Should activation not occur, please contact the Vodacom Activations Department on 082 1945. 

OUT OF BOX FAILURES

An out-of-box failure (OBF) refers to devices that are found to be faulty upon first use. OBF details can be found in the full Terms and Conditions booklet.

The following applies to laptop and tablet deals:

  • All faulty laptops and tablets must be returned to the respective manufacturer.

FIRST DEBIT

Vodacom uses two different systems for customer billing. It is important to take note of the differences between these billing systems as they may affect you. Your sales consultant would have confirmed the exact nature of your billing so that you are aware of which process applies to your contract.

Your first debit will occur 48-hours after activation at a pro-rata rate or either at the end of the month or on your selected debit order date. The debit will include the pro-rata rate for the current month and the full subscription for the next month. Thereafter, you will be billed at the end of the following month as per your current debit order date.

TARIFF TERMS & CONDITIONS

Data will be allocated to you at the beginning of every month for the next 24 months. Pro-rata billing will apply.

Once your inclusive data is finished, you have the option of topping up with Vodacom prepaid airtime.

Remaining data will be carried over to the last day of the following month.

CANCELLATIONS

You have 14 working days from date of delivery to cancel the contract.

For assistance with any query related to cancellations, please contact Mondo Customer Care on 0861-236-666 or email customercare@buymondo.co.za.

For further information, please call Vodacom Customer Care on 082 111.

Any cancellation request outside of the 14 day period will be considered a premature or voluntary cancellation. This means that Vodacom will charge a reasonable early cancellation fee that will be determined at the point of cancellation. If you require more information on this fee, please contact Vodacom Customer Care on 082 111.

OPT-OUT PROCESS

You have the choice to opt out of receiving any marketing information from Mondo at any time. Email your full name, cell number and email address to optout@buymondo.co.za or call Mondo Customer Care on 0861-236-666 to opt out.

MTN Terms and Conditons

Please visit MTN for the full terms and conditions.

Delivery

Please ensure you have the following documents on hand when taking delivery:

  • Original ID document or passport.
  • Copy of original ID document or passport.
  • Proof of physical address (not older than 3 months).
  • In the case of a person living in an informal settlement, a letter from a school and/or church will be accepted.

Delivery will take place between 8:00 am and 5:00 pm from Monday to Friday, excluding public holidays.

Open Line Contracts:

  • If you finish your monthly allocations, you can continue making calls, texting and surfing the internet; however, you will be billed for all usage at the standard out-of-bundle rates, which will reflect on your next invoice.
  • You can control your out-of-bundle spend by setting a Usage Limit to avoid surprise bills at the end of the month.

Top Up Contracts:

  • A Top Up contract gives you full control of your usage and prevents you from incurring out-of-bundle costs.
  • If you exceed your monthly allowance, you can “Top Up” your account with a recharge voucher.

First Debit

  • The first debit will be deducted from your bank account at the end of the month or on your selected debit order date.
  • The debit will include the pro-rata rate for the current month and the full subscription for the following month. Thereafter, you will be charged at the end of the following month as per your current debit order date.

Cancellations

  • You have 10 working days from date of delivery to cancel the contract.
  • For assistance with any query related to cancellations, please contact Customer Care on 0873109583 or email customercare@buymondo.co.za