Telkom Terms and Conditons

Please visit Telkom for the full terms and conditions.

BILLING

Please note that your first invoice will show subscriptions for each new contract pro-rated for the current month and in full for the next month.

Mondo is a fulfilment provider to Telkom and has been authorised to process your application.

Once you have passed the credit check, a once-off non-refundable admin fee of R99 will be deducted from your bank account within 48 hours. This deduction will reflect as MNDOTELKOM on your bank statement.

DELIVERY

DSV (our courier partner) will contact you to arrange delivery.

Please ensure that you are available to accept delivery. You will need to present DSV with the following documents:

  • Copy of your ID book.
  • Original ID book.
  • Proof of residence (not older than 3 months).

All new Telkom packages will be activated within 24 – 48 hours after successful delivery.

The acceptance of this offer authorises Telkom to debit your bank account. Should you not have sufficient funds in your account on the required due date, Telkom Mobile will make use of NAEDO to collect the arrears amount. These collections will be at your cost.

TARIFF TERMS & CONDITIONS

FreeMe 500MB/1GIG Top Up:

  • With the FreeMe 500MB/1GB Top Up plan, you get 500MB/1GB of All-Net Data allocated to you at the beginning of every month for the next 24 months. Pro-rata billing may apply for the first month’s allocation.
  • If you finish your monthly allocations, you can top up using FreeMe Boost.

The following Fair Usage Policies apply:

  • 50 FREE SMSs – limited to 50 per day and a maximum of 1000 per month.
  • FREE calls to Telkom Mobile and Telkom landline numbers for 24 months, with a limit of 3000 minutes per month.
  • FREE data calls and messaging on WhatsApp, BBM and Viber, with a limit of 2GB per month.

Smart Saver 50:

  • With the Smart Saver 50 plan, you get 50 All-Net minutes and 75MB of All-Net Data allocated to you at the beginning of every month for the next 24 months. Pro-rata billing may apply.
  • Once your inclusive airtime and data is finished, you have the option of topping up with Telkom prepaid airtime.
  • All unused minutes will be carried over for 6 months and will only be used once your monthly allocated minutes have been depleted.
  • International calls.
  • Premium rated calls.
  • Roaming calls.

TARIFF RESTRICTIONS & EXCLUSIONS

  • Data bundles exclude Night Surfer data. 

TARIFF CARRY OVER RULES

  • Unused data will not be carried over to the next month. 

CANCELLATIONS

  • Your contract can only be cancelled within 7 days from date of delivery of the package.
  • Please ensure that the package is returned to us within 7 days from the date that the cancellation is logged.
  • Please note that you will be liable for the cost of the device if it is not in its original, sealed condition – you cannot open the packaging if you want to cancel your contract.
  • If you open the package and use the device, you will be charged a reasonable fee for services used during the cooling off period. This will include all data, calls and subscription fees.
Vodacom Terms and Conditons

Please visit Vodacom for the full terms and conditions.

DELIVERY

Please ensure you have the following documents on hand when taking delivery:

  • Original ID document or passport.
  • Copy of original ID document or passport.
  • Proof of physical address (not older than 3 months).
  • In the case of a person living in an informal settlement, a letter from a school and/or church will be accepted.

Delivery will take place between 8:00 am and 5:00 pm from Monday to Friday, excluding public holidays.

  • Ram Couriers may not call you before delivery.
  • To track your order, please call 0861236666.

ACTIVATION PROCESS

Activations will occur within 48 hours after delivery.

Should activation not occur, please contact the Vodacom Activations Department on 082 1945. 

OUT OF BOX FAILURES

An out-of-box failure (OBF) refers to devices that are found to be faulty upon first use. OBF details can be found in the full Terms and Conditions booklet.

The following applies to laptop and tablet deals:

  • All faulty laptops and tablets must be returned to the respective manufacturer.

FIRST DEBIT

Vodacom uses two different systems for customer billing. It is important to take note of the differences between these billing systems as they may affect you. Your sales consultant would have confirmed the exact nature of your billing so that you are aware of which process applies to your contract.

Your first debit will occur 48-hours after activation at a pro-rata rate or either at the end of the month or on your selected debit order date. The debit will include the pro-rata rate for the current month and the full subscription for the next month. Thereafter, you will be billed at the end of the following month as per your current debit order date.

TARIFF TERMS & CONDITIONS

Data will be allocated to you at the beginning of every month for the next 24 months. Pro-rata billing will apply.

Once your inclusive data is finished, you have the option of topping up with Vodacom prepaid airtime.

Remaining data will be carried over to the last day of the following month.

CANCELLATIONS

You have 14 working days from date of delivery to cancel the contract.

For assistance with any query related to cancellations, please contact Mondo Customer Care on 0861-236-666 or email customercare@buymondo.co.za.

For further information, please call Vodacom Customer Care on 082 111.

Any cancellation request outside of the 14 day period will be considered a premature or voluntary cancellation. This means that Vodacom will charge a reasonable early cancellation fee that will be determined at the point of cancellation. If you require more information on this fee, please contact Vodacom Customer Care on 082 111.

OPT-OUT PROCESS

You have the choice to opt out of receiving any marketing information from Mondo at any time. Email your full name, cell number and email address to optout@buymondo.co.za or call Mondo Customer Care on 0861-236-666 to opt out.

MTN Terms and Conditons

Please visit MTN for the full terms and conditions.

Delivery

Please ensure you have the following documents on hand when taking delivery:

  • Original ID document or passport.
  • Copy of original ID document or passport.
  • Proof of physical address (not older than 3 months).
  • In the case of a person living in an informal settlement, a letter from a school and/or church will be accepted.

Delivery will take place between 8:00 am and 5:00 pm from Monday to Friday, excluding public holidays.

Open Line Contracts:

  • If you finish your monthly allocations, you can continue making calls, texting and surfing the internet; however, you will be billed for all usage at the standard out-of-bundle rates, which will reflect on your next invoice.
  • You can control your out-of-bundle spend by setting a Usage Limit to avoid surprise bills at the end of the month.

Top Up Contracts:

  • A Top Up contract gives you full control of your usage and prevents you from incurring out-of-bundle costs.
  • If you exceed your monthly allowance, you can “Top Up” your account with a recharge voucher.

First Debit

  • The first debit will be deducted from your bank account at the end of the month or on your selected debit order date.
  • The debit will include the pro-rata rate for the current month and the full subscription for the following month. Thereafter, you will be charged at the end of the following month as per your current debit order date.

Cancellations

  • You have 10 working days from date of delivery to cancel the contract.
  • For assistance with any query related to cancellations, please contact Customer Care on 0873109583 or email customercare@buymondo.co.za